Victor Buck Services: celebrating 20 years at the service of businesses
2020, which marks the 20th anniversary of Victor Buck Services, has also been marked by crises, which the company has managed with serenity, continuing to assert its values and demonstrate its ability to meet its customers’ current and future needs.
A strong and flexible foundation
Victor Buck Services, a subsidiary of POST Luxembourg Group, has changed considerably since it was founded in 2000: the company now employs over 220 people, and the services in its portfolio have evolved and diversified over the years. Victor Buck Services has three areas of expertise: first, customer communication management for the whole process of information exchange between companies and their customers, through a range of channels (post, email and secure Web portals). Second, content services for managing the entire lifecycle of information, from initial publication to storage and statutory archiving. Third, document outsourcing services enabling companies to free up internal resources and focus on their core business.
“Our aim is to preempt our partners’ requests and anticipate their future needs, to offer them the best quality service within a secure environment, delivered On Time, On Budget and On Scope.”
Expertise, innovation and sustainability
Victor Buck Services offers its customers a full value chain solution, designed to optimise the management of their commercial data over multiple real-world and digital channels. “We offer security, and control the dissemination and accessibility of data. We strive to create long-term value for our customers, by constantly improving our understanding of their business environment and their strengths”, stresses Arnaud Wulgaert, COO of Victor Buck Services. Victor Buck Services has ISO 27001 certification and PSF accreditation (Professionnels du Secteur Financier – the Luxembourg scheme ensuring secure and confidential data processing in the financial sector). Victor Buck Services is also innovating in the field of printed electronics, with the development of cutting-edge technology that enables the printing of circuits boasting RFID or NFC chips on recyclable paper. Based on recyclable materials and produced using a low-waste procedure, this made in Luxembourg environmentally friendly technology very much forms part of the company’s CSR initiative.
Anticipation of future needs
In an ever-changing world that grows more digitalised by the day, Victor Buck Services is drawing on its agility, its integrity and its excellence to satisfy its customers and so continue its expansion. “Our aim is to preempt our partners’ requests and anticipate their future needs, to offer them the best quality service within a secure environment, delivered On Time, On Budget and On Scope”, explains Edith Magyarics, CEO of Victor Buck Services. In addition, thanks to the company’s cutting-edge technology and governance, expertise and 24/7 customer service, Victor Buck Services customers enjoy the same high standards of quality and security, wherever they are in the world.