François Remogna (DHL Express): ambition & evolution

Managing Director Francois Remogna describes how DHL Express adapts to the trade lanes across global markets created by e-commerce and how the transport giant wants to reduce its logistics-related emissions to net zero by 2050. Interview.

Can you describe your professional background?

After 25 years in the transport & logistics sectors in various management positions, including 12 years with the DHL Deutsche Post Group, I joined DHL Express Luxembourg as Managing Director in June 2019.

I have worked in Luxembourg in the past, outside the Deutsche Post DHL group and before starting my career at DHL Express in 2005, during which time I joined the Guadeloupe sales department. I then held several management positions in Guadeloupe, Martinique and New Caledonia before taking up the position of Country Manager at the head of the French Caribbean region. Since June, I have been thrilled to share my expertise and my passion with the Luxembourg team. Together, we look forward to the challenges ahead of us and we serve our customers with our can-do attitude every day.

“Green logistics will enable us to do what we do best: connecting people and improving lives all over the world”

What are your main objectives for 2019/2020?

At DHL, the core of our business is customer-oriented. Our main task is to support our customers’ success in their home markets and beyond. I want to put customer satisfaction at the heart of everything we do at DHL Express Luxembourg. To provide the best service, our employees must be knowledgeable and driven and must do their best every day. As such, it’s my aim to create a healthy, happy and hard-working environment in which customer satisfaction is our primary goal.

What important developments do you see within the logistics sector?

E-commerce is undoubtedly one of the fastest growing sectors worldwide. More than a mere trend, it is paving the way for the development of new trade lanes across all global markets. This makes it a great opportunity for many businesses and the next big development for the logistics sector. Today, an international strategy is indispensable. Consumers are becoming increasingly familiar with online and cross-border purchases; this trend can be observed around the world. Emerging markets are growing year on year, thereby creating a large group of young and demanding consumers. As the world’s most international brand, we help our customers by providing a great delivery experience for their online shoppers, no matter where they are in the world. Another important challenge: focusing on our environmental impact. The decisions we make today will affect how we live tomorrow. As the largest mail and delivery company, Deutsche Post DHL (DPDHL) wants to set the standard for our industry which is why we plan to reduce our logistics-related emissions to net zero by 2050. We call this our Go Green mission, a group-wide initiative at DPDHL. The next four milestones have already been established for 2025: firstly, DPDHL wants to increase its carbon efficiency by 50%, in comparison to 2007 levels. We plan to use clean solutions for 70% of our own collections and deliveries. Moreover, DPDHL empowers its employees to think green. In 2025, 80% of all employees should be certified Go Green specialists. Lastly, we intend to plant 1,000,000 trees every year, working with the group’s partners. Green logistics will enable us to do what we do best: connecting people and improving lives all over the world.